Transport minister finally meets with families of Boeing 737 Max crash victims

Canadians who lost family members and loved ones when a Boeing 737 Max crashed in Ethiopia almost a year ago have finally got their apology from Transport Minister Marc Garneau.

The apology was delivered in a private meeting this week in Toronto in which Garneau said he was sorry he did not meet with them sooner and promisedto offer them access to mental health services to help with their grief.

"They admitted they made a mistake," said Roland Rehhorn,whose daughter, Angela, died in the crash. "They can't take that back."

It wasn't the public apology some families had wanted, but satisfied some.

Some were upset it had taken the government so long to meet them. They'vebeen putting pressure on the government for months for more transparency into the 737 Max disaster. The familiesstreamed into the meeting Wednesday holding framed photos of their relatives who they said Ottawa had forgotten.

Clariss and Chris Mooreclutched an image of their daughter, Danielle, who died last March.

"We waited 11 months to have this meeting," she said on her way in. "To me it feels like Danielle and the rest of the 18 Canadians died and just disappeared because no one in our Canadian government talks about it."

WATCH |Families of Ethiopian Airlines crash victims get long-awaited apology:

Families of Ethiopian Airlines crash victims get long-awaited apology

5 years ago

Duration 2:02

The families of Canadian Ethiopian Airlines victims met with Transport Minister Marc Garneau and got the apology they waited 11 months for.

A crash of a Boeing 737 Max 8 off the coast of Indonesia killed 189 people in 2018.About five months later, a second 737 Max crashed in Ethiopia shortly after takeoff, killing another 157 people, including 18 Canadians and at least three permanent residents of Canada.

Canadian victims' families say they askedGarneauon Wednesday to holda public inquiry into the disaster, but didn't get a commitment.Instead, Garneau answered their questions for more than three hours and said his office would followup with written responses.

The group came armed with a 15-page document filled with questions. They included: What did Canada know about the flawsin Boeing 737 Maxes after the first crash? Why did Garneauwaitthree daysafter the second crash to ground the fleet? Canada was one of the last countries to pull the planes out of service.

Paul Njorogelost his wife, three young children and mother-in-law in the crash. He said that loss was made worse this weekwhen Prime Minister Justin Trudeau visited a memorial to the victims during his trip to Africa, even though he has not met with the families.

"It has taken him 11 months," said Njoroge. "Why didn't he even meet with us?"

The Mooressaid its upsetting that they didn't receive the same treatment as families who lost loved ones in the recent downing of a plane in Iran last month that killed 57 Canadians and 29 permanent residents of Canada.

Unlike in the Ethiopian crash, the prime minister swiftly met with victims' families in person to offer his condolences and the government offered financial support, legal aid and mental health services.

The Moores said they don't want financial support, just mental help servicesfor friends and extended family of victims who are still struggling.

• 'Alone and lost': Family of Canadian killed in Ethiopian air crash says government 'abandoned' them

Garneau's office said he wouldn't comment on the meeting "out of respect for the families."

"It was important for him to meet with them today to answer their questions and hear their concerns, but it also important that he honour his commitment to them,"his director of communicationsAmy Butcher wrote in an email to CBCNews.

The director general for civil aviation with Transport Canadaalso met with the same group offamilies on Jan. 8.

Transport Canadais working with other civil aviation authorities around the worldon allowing the 737 Max to fly again. Boeing will be required to make changes to the design of the jet, training and procedures of flight crew before the planescan return to service.

"We want some kind of transparency," said Chris Moore. "Not just for us, but for the flying public."