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Cable and phone providers: What do you look for? - Point of View

Cable and phone providers: What do you look for?

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According to a story in the Globe and Mail, Telus Corp. claims that Shaw Communications is using tactics like keeping customers on hold for hours, or taking weeks to respond to a request, in order to keep people from switching to the competition.

Shaw denies the claim.

In the ever-expanding telecommunications field, companies are working harder to keep customers from making the switch.

Have you ever had trouble leaving your cable or phone provider? What compels you to make the switch? 


(This poll is not scientific. It is based on readers' responses.)