Long waits persist at Winnipeg COVID-19 vaccination supersite despite province's assurances

A woman says her trip to the Winnipeg COVID-19 supersite on Monday was "chaotic," despite assurances from the province that staffing issues have been sorted out.

On Monday afternoon, Michelle Painchaud listenedto the 12:30 p.m. COVID-19 update for Manitoba and heard from public health officials the wait at the Winnipeg vaccination supersite was less than half an hour.

Painchaud's 79-year-old father and 77-year-old mother had appointments for later that afternoonand she had planned to take them because of theirmobility issues.

"Based on what we heard earlier about the 20-minute wait, we were quite excited that that was going to be the expectation.And upon arrival, it wasquite chaotic," she said.

"We were there for an hour and a half, maybe longer."

On Friday, a scheduling program glitch meant dozens of people with appointments at the RBC Convention Centre waited in line for up to two hours.

Health officials said at the timethe waits were due to a large number of appointments as well as issues related to scheduling software, which led to a shortage of staff.

On Monday, Dr. Joss Reimer,the medical lead forManitoba'svaccine task force, offered apologies to those who waited andsaid the team worked together to ensure the delays were short lived.

"Since then, we've taken a number of steps to improve our staffing, improve our patient flow. And the situation did stabilize and improve over the weekend," she said.

In an email, a spokesperson for the province wrote that wait times on Monday wereabout 25 minutes on the 3rd floor of the convention centre and about an hour on the first floor, which is equipped for people with mobility issues.

When Gary Hornbytookhis 93-year-old mother to get her second dose of the vaccine onSunday afternoon, however, the process took about two hours.

He said that waitwas unexpectedbecause it only took about 45 minutes to get her first dose three weeks ago.

"There was a certain level of frustration. Now, that might be what people would deem a first-world problem," he said.

But after the province reviewed Friday's issues, Hornbyexpectedthe problems would have been addressed.

"They should be clearly communicating to people what sort of wait they can expect, so you can be prepared."

Painchaud agreed thedelays are "frustrating, really just disappointing."

"When people are having to wait anddon't really understand why they have to wait or what the process is ...it's stressful and just uncomfortable," she said.